Privacy policy
Last updated: August 24, 2026
TheUmbrae ("TheUmbrae", "we", "us", or "our") operates the website theumbrae.shop and provides an online shopping service offering pet products and related consumer goods.
We respect your privacy and are committed to protecting the personal information you provide when you visit our website, communicate with us, create an account, or purchase products from us.
This Privacy Policy explains what personal information we collect, how we use it, how we share it with service providers, how we protect it, and the choices that may be available to you.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
When you visit, use, or purchase from TheUmbrae, we may collect information that identifies you or can reasonably be associated with you.
Depending on how you interact with our website, we may collect the following information.
Contact and Shipping Information
We may collect your full name, email address, phone number, billing address, shipping address, and other information necessary to process and deliver your order.
Order and Transaction Information
We may collect information relating to products you view, add to your cart, purchase, return, refund, or exchange.
This may include your order number, order history, products purchased, transaction details, payment status, and information relating to cancellations, returns, or refunds.
Payment Information
When you make a payment, payment information may be collected and processed by the third-party payment provider selected at checkout.
Depending on the payment methods available on our store, these providers may include PayPal, Cashfree Payments, and other payment processors that we may enable in the future.
TheUmbrae does not intentionally store complete payment-card numbers or payment security codes on its own servers.
Account Information
If customer accounts are available on our website, we may collect your account name, email address, login credentials, account preferences, and saved settings.
Communications
When you contact us, we may collect information contained in your communication.
This may include your name, email address, order number, message, attachments, photographs, and any other information you voluntarily provide.
Device and Usage Information
When you visit our website, certain information may be collected automatically.
This may include your IP address, browser type, device type, operating system, network information, pages viewed, links clicked, date and time of visits, referring websites, and information about how you interact with our website.
We may collect this information through cookies and similar technologies.
2. How We Collect Personal Information
We may collect personal information from several sources.
Information You Provide Directly
We collect information when you create an account, place an order, enter information during checkout, contact customer support, submit a form, subscribe to communications, participate in promotions, or otherwise provide information to us.
Information Collected Automatically
Some information is collected automatically when you browse or interact with our website through cookies, pixels, tags, log files, analytics tools, and similar technologies.
Information From Service Providers
We may receive information from companies that provide services to us, including Shopify, payment processors, fulfillment providers, shipping providers, analytics providers, advertising providers, security providers, and other business-service providers.
Information From Other Third Parties
We may receive information from other third parties where permitted by applicable law and where reasonably necessary to operate our business.
3. How We Use Personal Information
We use personal information for purposes reasonably necessary to operate TheUmbrae, provide our services, process orders, and improve the customer experience.
Processing and Fulfilling Orders
We may use your information to process purchases, confirm orders, process payments, arrange fulfillment, arrange shipping and delivery, provide tracking information, and handle returns, refunds, exchanges, and cancellations.
Customer Support
We may use your information to respond to questions, complaints, order inquiries, and other customer-service requests.
Improving Our Website
We may use information to understand how customers interact with our website and to improve website functionality, product selection, website performance, shopping experience, and customer service.
Marketing and Advertising
Where permitted by applicable law and where appropriate consent has been provided, we may use information to send promotional communications, provide information about products and offers, measure advertising performance, provide personalized advertising, and understand customer interests.
You can unsubscribe from promotional emails at any time using the unsubscribe option included in those communications.
Security and Fraud Prevention
We may use personal information to detect suspicious transactions, prevent fraud, protect our website, investigate unauthorized activity, and protect our customers and business.
Legal and Regulatory Purposes
We may process information when reasonably necessary to comply with applicable laws, respond to lawful requests from authorities, resolve disputes, enforce our terms and policies, protect our legal rights, and maintain required business records.
4. How We Share Personal Information
We may share personal information with third parties where reasonably necessary to operate TheUmbrae and provide our services.
Shopify
Our online store is hosted and powered by Shopify.
Shopify may process information relating to your use of our store in order to provide and improve its services.
Payment Providers
We may share information necessary to process your payment with the payment provider selected at checkout.
Depending on the payment methods enabled on our store, this may include PayPal, Cashfree Payments, and other payment processors we may enable in the future.
Payment providers process information according to their own privacy policies and terms.
Fulfillment and Shipping Providers
We may share information necessary to fulfill and deliver your order with third-party fulfillment and shipping providers.
This may include your name, shipping address, phone number, order details, and other information reasonably necessary to prepare and deliver your order.
Technology and Service Providers
We may work with providers that assist us with website hosting and technology, analytics, customer support, email communications, advertising, fraud prevention, security, data storage, and other business operations.
We aim to share only information reasonably necessary for the relevant service.
Legal and Business Purposes
We may disclose information when reasonably necessary to comply with applicable law, respond to lawful government requests, enforce our agreements, protect our rights, customers, or business, detect or prevent fraud or illegal activity, or complete a legitimate business transaction such as a merger, acquisition, restructuring, or sale of assets.
5. Third-Party Fulfillment
TheUmbrae may use third-party fulfillment providers to process and ship customer orders.
To fulfill an order, we may provide the fulfillment provider with your name, shipping address, phone number, product information, order details, and other information reasonably necessary to fulfill and deliver your purchase.
Third-party fulfillment providers may process information in countries other than your country of residence.
6. Cookies and Similar Technologies
TheUmbrae and its service providers may use cookies, pixels, tags, analytics tools, and similar technologies.
These technologies may be used to keep the website functioning properly, remember preferences, maintain shopping-cart functionality, understand website traffic, analyze website performance, improve the shopping experience, measure marketing and advertising performance, and help prevent fraud.
You may be able to control cookies through your browser settings.
Disabling certain cookies may affect some features or functionality of the website.
7. Marketing Communications
If you subscribe to promotional communications, we may send you information about new products, special offers, discounts, promotions, and other TheUmbrae updates.
You can unsubscribe from promotional emails at any time using the unsubscribe link included in the email.
Even if you opt out of promotional communications, we may still send non-promotional communications necessary to complete or manage an order.
These may include order confirmations, shipping updates, delivery notifications, refund notifications, and important account or service messages.
8. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
Payment information is processed through third-party payment providers and is subject to their security practices.
However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information to fulfill orders, provide customer support, maintain transaction records, process returns and refunds, prevent fraud, resolve disputes, comply with legal or accounting obligations, and enforce agreements and policies.
When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
10. Your Privacy Rights and Choices
Depending on where you live and applicable law, you may have certain rights concerning your personal information.
These may include the right to request access to personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of personal information in certain circumstances, and withdraw consent where processing is based on consent.
Withdrawal of consent does not affect the legality of processing that occurred before withdrawal and may not apply where continued processing is required or permitted by law.
You may also unsubscribe from promotional communications at any time using the unsubscribe mechanism provided in those communications.
To make a privacy request, contact us using the information provided in the Contact section below.
We may need to verify your identity before processing certain requests.
11. Children's Privacy
TheUmbrae is an online shopping service intended for general consumers and is not directed toward children.
We do not knowingly collect personal information from children for the purpose of making purchases.
If you believe that a child has provided us with personal information, please contact us at theumbrae@gmail.com so that we can review the request and take appropriate action as required by applicable law.
12. Third-Party Websites and Links
Our website may contain links to websites, applications, social-media platforms, or other services operated by third parties.
If you follow a link to a third-party website, that website's privacy policy and terms will apply to your use of that service.
TheUmbrae is not responsible for the privacy, security, content, or practices of third-party websites that we do not control.
13. International Data Transfers
Because TheUmbrae uses Shopify, payment processors, fulfillment providers, shipping providers, and other service providers, your personal information may be processed, stored, or transferred outside the country where you live.
Information required to process and fulfill an order may be transferred to service providers located in other countries.
Where applicable, we take reasonable steps to ensure that such processing is conducted in accordance with applicable privacy and data-protection requirements.
14. Shopify
TheUmbrae uses Shopify to host and operate our online store.
Shopify may collect and process personal information relating to your use of our store in order to provide and improve its services.
For more information about how Shopify handles personal information, please review Shopify's Privacy Policy.
Depending on where you live, Shopify may also provide mechanisms through which you can exercise certain privacy rights concerning information processed by Shopify.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, service providers, or applicable legal and regulatory requirements.
When we make changes, we will update the "Last updated" date at the beginning of this Privacy Policy.
We encourage you to review this page periodically.
16. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us.
TheUmbrae
Email: theumbrae@gmail.com
Website: theumbrae.shop
For privacy-related requests, please include sufficient information for us to understand and respond to your request.
TheUmbrae
Pet products, chosen with care.