Shipping policy
Last updated: August 24, 2026
At TheUmbrae, we aim to provide a simple and transparent shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered to our customers in the United States.
1. Shipping Destination
TheUmbrae currently offers shipping to customers in the United States.
Shipping availability may vary depending on the product, destination, and fulfillment arrangements.
If shipping is unavailable for a particular location, this will be indicated during checkout where applicable.
2. Order Processing
Orders are generally processed within:
1–3 business days
Processing begins after successful payment confirmation.
Most orders are expected to be processed within this timeframe; however, processing may take longer during:
- Holidays
- Promotional periods
- High order volumes
- Unexpected fulfillment delays
- Other circumstances outside our reasonable control
The processing period is separate from the shipping and delivery period.
3. Shipping & Delivery
For products currently fulfilled from United States inventory, the estimated delivery timeframe is:
3–10 business days
This is an estimated delivery timeframe and is not guaranteed.
Actual delivery times may vary depending on:
- Customer location
- Shipping carrier
- Weather conditions
- Holidays
- Carrier volume
- Delivery-area restrictions
- Incorrect or incomplete shipping information
- Other circumstances outside our reasonable control
4. Estimated Total Delivery Time
Our current estimated timeframe is:
Order processing: 1–3 business days
Estimated shipping and delivery: 3–10 business days
Customers should generally allow approximately 4–13 business days from the date of order placement to estimated delivery.
This is an estimate rather than a guaranteed delivery period.
5. Shipping Costs
Free shipping is currently available for eligible products shipped to eligible destinations within the United States.
If shipping charges apply to a particular product or destination, the applicable cost will be displayed during checkout before you complete your purchase.
6. Order Tracking
Where tracking information is available, it will be provided after your order has been shipped.
Please note that tracking information may take some time to become active after a shipping label has been created or the package has entered the carrier's system.
If you have not received tracking information or need assistance with an existing shipment, please contact us at:
7. Shipping Delays
We work with fulfillment and shipping providers to deliver orders as efficiently as possible. However, occasional delays may occur.
Delays may result from:
- Shipping carrier disruptions
- Severe weather
- Public holidays
- High shipping volumes
- Incorrect or incomplete addresses
- Delivery-area restrictions
- Logistics or fulfillment issues
- Other circumstances outside our reasonable control
If your order appears to be significantly delayed, please contact us at theumbrae@gmail.com so that we can assist you and, where appropriate, investigate the shipment with the relevant shipping provider.
8. Incorrect or Incomplete Shipping Information
Customers are responsible for providing an accurate and complete shipping address at checkout.
This includes:
- Full name
- Street address
- City
- State
- ZIP code
- Apartment, unit, or other relevant information
- Phone number where required
If you realize that you have provided incorrect shipping information, contact us as soon as possible at:
We will make reasonable efforts to update the information before the order enters processing or shipment, but we cannot guarantee that changes will be possible once an order has been processed or shipped.
Additional shipping or reshipping costs may apply when an order cannot be delivered because of incorrect information provided by the customer.
9. Lost, Missing, or Damaged Packages
If your package appears to be lost, missing, damaged, or incorrectly delivered, please contact us at:
Please provide:
- Your order number
- Your name
- A description of the issue
- Photographs of the package or product where applicable
We may work with the relevant fulfillment provider or shipping carrier to investigate the issue and determine an appropriate resolution.
10. Damaged Products
If a product arrives damaged, please contact us as soon as reasonably possible after delivery.
To help us investigate the issue, we may request:
- Photos of the damaged product
- Photos of the packaging
- Your order number
- Other relevant information
Depending on the circumstances, an eligible customer may receive a replacement, refund, partial refund, or another appropriate resolution in accordance with our Return & Refund Policy.
11. Multiple Products and Separate Shipments
If an order contains multiple products, items may occasionally be shipped separately.
This may occur because of differences in:
- Product availability
- Fulfillment locations
- Shipping arrangements
- Carrier availability
As a result, you may receive multiple packages or separate tracking numbers for a single order.
12. Shipping Information for Individual Products
Shipping times and fulfillment locations may vary between products.
The shipping information displayed on the relevant product page and during checkout should be considered the most applicable information for that specific product.
If a product has different processing or delivery estimates, those estimates may apply instead of the general estimates stated in this policy.
13. Changes to Shipping Information
Shipping costs, destinations, delivery estimates, fulfillment locations, and available shipping methods may change from time to time.
Any applicable shipping information presented during checkout will apply to the order being placed.
We may update this Shipping Policy when our shipping or fulfillment arrangements change.
14. Returns and Refunds
For information about returns, refunds, replacements, and order cancellations, please review our Return & Refund Policy.
TheUmbrae currently provides a 14-day return period for eligible products, subject to the conditions and exclusions described in our Return & Refund Policy.
15. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at:
We currently accept cancellation requests within 15 minutes of placing an order, provided the order has not already entered processing.
Once an order has entered processing or shipment, cancellation may no longer be possible.
Please see our Return & Refund Policy for additional information.
16. Contact Us
If you have questions regarding shipping, delivery, tracking, or an existing order, please contact us:
TheUmbrae
Email: theumbrae@gmail.com
Website: theumbrae.shop
We aim to respond to customer inquiries within 1–2 business days.
TheUmbrae
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